Just want to update you after some searching, that pickup calls from Unified CCX Agents
Is not supported!
If you try to pickup call from another agent, probably the agent with available ( Ready ) longest time will received the call.
Information related at least to UCCX version 8.5.1
A list of unsupported actions for UCCX Agents
•
Barge
•
cBarge
•
DirTrfr
•
DND
•
GPickup
•
iDivert
•
Join
•
MeetMe
•
Park
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